Airline Bewertung
Delta Air Lines
Economy Class Flug 
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Never Flying Delta Again
- Economy Class
Delta Air Lines
Economy Class
Flugbewertung von
cluebbe
wurde 1565 mal gelesen
| Airline |
von |
nach |
Datum |
Klasse |
Flugnr. |
Flugzeugtyp |
Sitzplatz |
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Delta Air Lines
|
London
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Detroit
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06.2012 |
Economy Class
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DL 57 |
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Bewertung: Am Boden
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Note |
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| Check-In |
2 |
I recently had a fantastically horrible experience flying from London Heathrow to Detroit. The original non-stop flight (DL 57) was cancelled, and when we went to the Delta service desk to inquire about options, the employee merely told us that we had been rebooked on a flight the following morning. He did not offer any additional information or options, and when we asked whether the airline would cover a hotel for the extra night, he had to call to inquire, only then offering to see whether he could book us on a flight that same day. He did these transactions while also trying to assist another passenger so that none of us was able to get his full attention, and while this all transpired, two other Delta employees stood idly by, not attempting to assist in any way to speed the process along. I would think that there would be some standard policies regarding passenger options and treatment in the event of cancelled flights, and that service desk employees would know what these are and would apprise passengers of them without having to be asked. This breach of what seems to me the most basic good customer service, was, however, only the beginning.\r\n\r\n |
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| Lounge |
- |
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| Boarding |
4 |
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| Gepäck |
- |
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| Pünktlichkeit |
9 |
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Bewertung: In der Luft
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Note |
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| Sitzkomfort |
3 |
Seats were cramped, no lumbar support. |
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| Unterhaltung |
5 |
Mediocre by current standards. Small screens, shoddy controls, poor audio. |
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| Sauberkeit |
7 |
Fine. |
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| Service |
7 |
Fine, average. |
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| Speisen |
3 |
O.k. to indeterminable. |
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| Getränke |
6 |
Average. |
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| Toiletten |
6 |
Average. |
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| Extras |
6 |
Good blanket. |
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Bewertung: Sonstiges
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Note |
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| Preis/Leistung |
4 |
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Sicherheits-
empfinden |
5 |
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Sitzabstand, Sitzbreite, Neigungswinkel uvm. für Flüge in der First Class und Business Class.
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