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Airline Bewertung
Emirates
Economy Class Flug 
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Bangkok to Christchurch
- Economy Class
Emirates
Economy Class
Flugbewertung von
jovialjern
wurde 3959 mal gelesen
| Airline |
von |
nach |
Datum |
Klasse |
Flugnr. |
Flugzeugtyp |
Sitzplatz |
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Emirates
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Bangkok
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Christchurch
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12.2013 |
Economy Class
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EK418 |
Airbus
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47F |
Bewertung: Am Boden
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Note |
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| Check-In |
2 |
I was 26 weeks pregnant, flying with my husband. We could say that flying with Emirates was our worst experience ever with so many incidences happened during the flight. We both agree this would be the last time we flew Emirates and we would recommend our family and friends that Emirates airline is nowhere near its good reputation especially if you’re Asians. \r\n1) Seat request ignored\r\nWe booked our flight via a tour agent in Thailand and requested front row seats with sufficient space to stretch my legs as per our doctor’s advice to avoid leg swellings that normally happens when sitting for a long time. Flight duration was 8.30 hours from BKK to Sydney and 2.30 hours from Sydney to Christchurch. I was advised I need to present medical certificate for the seats I requested at check-in counter. \r\nWe arrived 3 hours before flight time for the check-in at Suvarnabhumi Airport, presented medical certificate and informed Emirates check-in staff about the front seat request and pregnancy. Check-in staff nodded her head and prepared boarding passes for us. We understood our request was accepted and processed. We didn’t ask to see the seats on the screen as we thought Emirates staff should be trustworthy and professional enough based on the airline’s good reputation. Obviously we were wrong as we discovered our seats when we boarded that were not what we requested, not only that they were not front row seats, our seats were almost at the last row of the plane (zone C, row 47). We immediately informed the flight attendant who didn’t give much attention to us after asking a few times. The flight attendant only offered us a special belt for pregnancy, and said she couldn’t do anything. After we refused to be seated before the plane took off, the flight attendant finally called another flight attendant to talk to us. Her name was Sarah, thanks to her kind hospitality, she managed to find an empty front row seat for me and a kind gentleman sitting next to that seat offered his seat to us so I could sit with my husband. \r\nWell, problem was solved but I would say Emirates staff poorly managed customer expectation. Check-in staff could inform us if they really couldn’t get the requested seat for us but anyway, we shouldn’t get those seats so far back of the plane. Our friends travelling with us, checked in an hour after got better seats in front section of the plane. \r\n |
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| Lounge |
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| Boarding |
3 |
2) Discrimination - Seat change during transit at Sydney\r\nWe had to go through Sydney for transit for another 2.30 hours flight to Christchurch. Since it was a short flight, we didn’t mind changing to front row seats. However we were very surprised when we arrive at the gate at the boarding time, Emirates staff informed us they needed to split our seats i.e. my seat and my husband’s seat would be 2 rows apart. The reasons given were our seats were allocated to a family travelling with small children. \r\nWe were quite upset after the troubles we had from BKK to Sydney and then our seats were separated. We complained to the staff and asked for seats back together. Emirates staff, supervisor level, name Conner, talked to us with ignorant expression saying the airline has all the rights to change passenger seats without informing and that the airline has policy for family travelling with children. We told him we could not understand why the airline would give priority to family travelling with children over a pregnant lady. The plane was Airbus 330 and we couldn’t believe they had no other option to manage the seats than splitting seats of a 26-week pregnant lady from her husband. Not only that Connor did not seem to care, he said the airline might not be able to fix this for us and asked us “Would you fly if we couldn’t fix this for you?” Doesn’t that sound like a threat, otherwise way too much challenging complaining customers. Of course we were very angry and our voices got louder. Connor stopped talking to us and said to us impolitely that he wouldn’t talk to us and that he wouldn’t have time to try fixing this for us if we kept complaining. I stood there with my husband throughout those 15+ minutes. Finally, they got new seats for us on row 49 together. Our problem wouldn’t have been fixed if we didn’t insist and we had to experience extremely impolite way Emirates staff was dealing with us. \r\nWe discovered later that the seats we got were from the staff changing another Thai couple’s seat travelling with the same travel agent from BKK. The couple’s seats were separated as well and they had to ask to switch with other passengers on the plane. There couldn’t be more than 30 Thai passengers on the plane, and yet we were the ones chosen, could this be a coincidence? This sounds very much discriminating to us. \r\nAnother interesting thing we discovered was our seats were given to a Caucasian family of four with teenagers, not small children like we were informed. We saw a few other families with teenagers occupying 3-4 seats together on the plane. So this is how Emirates policy to satisfy family with children was implemented by your staff? Or is it just because they were Caucasian, they easily got their request (by asking airline staff to compromise other customer) while us Asians were chosen to be treated inferior like that. Probably they thought we would not complain or probably they just did not care? \r\nThis is truly disappointed. We heard about Emirates’ good reputation and we were under that impression before we started experiencing your service. We didn’t expect anything more than just simple service upon request, respect to customers equally and definitely fair treatment to all customers no matter where they come from. It could be a matter of individual staff’s poor performance, as we certainly hope this is not a normal standard for Emirates airline. We sincerely believe this kind of poor performance, especially the discrimination during Sydney transit, should not be tolerated. |
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| Gepäck |
7 |
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| Pünktlichkeit |
6 |
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Bewertung: In der Luft
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Note |
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| Sitzkomfort |
6 |
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| Unterhaltung |
6 |
Old equipment. Old movies and not so much variety. |
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| Sauberkeit |
6 |
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| Service |
6 |
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| Speisen |
7 |
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| Getränke |
7 |
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| Toiletten |
7 |
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| Extras |
7 |
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Bewertung: Sonstiges
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Note |
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| Preis/Leistung |
6 |
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Sicherheits-
empfinden |
6 |
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*Die Routen auf der animierten Weltkarte stellen keine Original Flugrouten dar.
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